55
Root
6y

!!pointless story

Bug report comes in from a coworker. "Cloudinary uploads aren't working. I can't sign up new customers."

"I'll look into it" I say.

I go to one of our sites, and lo! No Cloudinary image loads. Well that can't be good.

I check out mobile app -- our only customer-facing platform. None of the images load! Multiple "Oops!" snackbars from 500 errors on every screen / after every action.

"None of our Cloudinary images load, even in the mobile app," I report.

Nobody seems to notice, but they're probably busy.

I go to log into the Cloudinary site, and realize I don't have the credentials.

"What are the Cloudinary credentials, @ceo?" I ask.

I'm met with more silence. I use this opportunity to look through the logs, try different URLs/transforms directly. Oddly, everything seems fine except on our site.

I check Slack again, and see nothing's changed, so I set about trying to guess the credentials.

Let's see... the ceo is basically illiterate when it come to tech, so it's probably not his email. It's a startup, and custom emails for things cost money, and haven't been a thing here forever, so it's probably oen of the CTO's email aliases. he likes dots and full names so that narrows it down. Now for the password.... his are always crappy (so they're "easy to remember") and usually have the abbreviated company name in them. He also likes adding numbers, generally two-digit numbers, and has a thing for 7s and 9s. Mix in some caps, spaces, order...

Took me a few minutes, but I managed to figured it out.

"Nevermind, I guessed them." I reported.

After getting into Cloudinary, I couldn't find anything amiss. Everything looked great. No outage warnings, metrics looked fine, images all loaded. Ex-cto didn't revoke payment or cancel the account.

I checked our app; everything started loading -- albeit slowly.

I checked the aforementioned site; after a few minutes, everything loaded there, too.

Not sure what else to do, and with everything appearing to work, I said "Fixed!" and closed the issue.

About 20 minutes later, the original person said "thanks" -- never did hear anything from the ceo. I've heard him chatting away in the other room the entire time.

Regardless, good thing for crappy passwords, eh?

Comments
  • 11
    Update: they've been talking about how much certain political figures are making them mad, and how they want to assassinate them. ugh.

    There's been a little bit of work chat, too, but not too much. Mostly just "this company is awesome" followed by tangents (family, racist jokes, drinking, etc), followed by more of the above, and occasionally how that relates to the company.

    So glad I'm not a part of it.
  • 6
    @Condor I think she already did an excellent job reporting the weak password issue. Even pointed out it's endless usefulness
  • 2
    @Root hi hun how have you been doing lately? last time I saw a rant of yours I couldn't really deal with it.
    Anyways you have an idea why the images went down?
  • 4
    @Condor Yesterday wad the CTO's last day. He has been silent for the past week or two. Still no idea who is going to replace him in title, but it'll be up to me to replace him in development. At least until I find a better offer! πŸ˜„

    @hjk101 Aw, thank you! I'm doing well πŸ™‚
    The image loading issue appears to have been on cloudinary's end.

    Just amusing that the ceo is always in panic mode unless it's important!
  • 2
    @Root so am I guessing right that the decision to leave your company as soon as you find another job is putting you in a better frame of mind?

    Regarding your CEO yeah I caught on that ridiculous prioritizing of him from your previous posts. It's a wonder how the company stays afloat...
  • 2
    @hjk101 Totally.

    Also, it stays afloat due to lots and lots and lots of investor money. The company isn't solvent (break-even on expenses), and may never be.
  • 0
    Well just bep is something for short term. Not being solvent for a time always resolve in dissolving of the organisation one way or the other.
  • 0
    Humans are always the weakest link in security.
  • 1
    @Rascaldees I'm well aware; however, with the current #tolerant political climate ... well, those threats are ridiculously common. lol

    @gnuuu always. Though that's kind of a given πŸ˜‹
  • -1
    @Rascaldees Hmm if they would be talking about let's say Trump; would that not be more like a conspiracy to overthrow the government? I think that might border on treason depending on who you ask.

    I like to think I can always use freedom and figure of speech to get out of that one. Like "I could just kill Trump for what he has done and than just got carried away. Getting carried away really helps with the writingπŸ”ͺ πŸ˜‡"
  • 0
    @Rascaldees Thanks I'm interested in it but I don't think I ever plan on going to the US so don't really have to read up on it. In the Netherlands we have a single law stating something about stuff being reasonable. It's why not everybody needs a lawyer and don't need warnings written all over everything (yeah a hot drink in a cup is hot and can burn you. We really need that printed on the cup...)
  • 1
    @hjk101 If only people had as much common sense here... but the US is full of very stupid and very corrupt people.

    @Rascaldees Only if it comes with a powdered wig! πŸ˜…
  • 0
    @Rascaldees 😊 I like you.
  • 0
    @Rascaldees Woot just bounce those curls on the wig. Nothing makes a statement like bouncing curls of justice
  • 1
    @Root we have them too but at least we have a few laws that make sense. The one I mentioned being the prime directive.

    I mean what fucked up law allows you to microwave your cat and sue the microwave company when the poor animal dies a horrible death...
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