Me: IT call center.

Lady: Hi! I cant access the shared folder!

Me: Ok. I'll try and help you out. Whats happening when you click on it?

Lady: ok ok... {clicks}... Now it's asking me to entered my password. Should I enter it?

Me: Do you know it?

Lady: Yeah.

Me: yeah try entering it.

Lady: YES. That worked! Thank you so so much!!!

Me: No problem. Have a good day!