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As a Linux engineer doing Linux engineering AND helpdesk support, I feel you.
Although not entirely the same, this is daily life for me:
Client (through ticket system): here's new nameservers my domain has to use, please enter them thank you!"
Me: you can easily do that yourself! *gives link to extremely fucking easy click-done tutorial*
Client: oh but I'm not technical, could you please do it anyways?
HAVE YOU EVEN FUCKING LOOKED AT THE LINK?!
Let's rant about this....
Also, welcome to devRant! -
I hate this "not a computer person" thing some people use. It's like demanding your plumber friend change a lightbulb for you because you're "not a house person". It's nothing but an excuse for being idle and ignorant.
It's fine if you're 'not good with computers' and need help. Ask me politely and sure I'll see how I can help and teach you what you need so that you can do it yourself in the future.
It's not fine, however, if you refuse to fucking learn after the millionth time I've taught you how to do the exact same thing because 'It's too hard' and 'I won't understand anyway'. And then proceed to call me a bad and ungrateful friend because I can't come to your rescue the very second you need me and don't seem 1000% enthusiastic to help at 1am in the morning when I'm still doing my own work.
Sure, I'm the 'tech person' amongst our friends. I *do* understand the frustration you experience when something isn't working. But that doesn't mean I'm obligated to be your 24/7 IT support, while listening to your complaints of how I was probably the one who fucked it up in the first place when I helped fixed your phone/laptop last time (for the record, this was *never* the case).
UGHHHHHHHH
ps: I just found this community and I love it already! Thought this mental rant I had earlier would fit right in lol
(Also, sorry English isn't my first language D:
rant
ughhh