When Support burst into your office to find 4 devs standing in front of a whiteboard with frustrated faces.

And still asks: "Got time for a question? this will only take a minute.."

Maybe on rare occasions one minute but don't bet on it.

Sort of like when my my wife and I drive to the store and she 'will be back in 5 minutes.' So 20 minutes later she is finally back. Happened a bunch of times so I analyzed the data and wrote the Deb BBack formula many years ago which is: (BS stated time she will be back time) * 4 = (actual time she will be back). Very accurate.

I hear ya, but the questions I'm talking about usually start with "it's more of a philosophical question.." (it isn't) or "can you double check the configuration for me.." (it's broken)