!dev but tech related...

Got a device configured in a location that is fairly far away from me. It operates only through a cloud service specifically for these devices, with one of the most unreliable web interfaces and smartphone apps I have ever used.

I email my issues to the tech support who don't seem to understand the problems and can't fathom the difference between "reset settings" and "restart device".

Eventually they need to log in to my account to find out whats wrong. I explicitly state that under no circumstances should any settings be changed.

Today I find that the device has been removed from the cloud account. I physically must be near it to register it on the account again. Tech support don't seem to know what happened and the best explanation is that it is "a glitch". They have no way to add it back themselves. I have to travel to the device.

Funny how this happened after I let them access the account...