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Contact them, as annoying as it sounds, I have had colleagues getting it solved by an escalated support ticket
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arekxv10527yUPlay is pretty much the biggest reason I avoid all of newer ubisoft games. I don't have it on my system and no matter how good a game is, its not worth that thing being there, especially knowing ubisofts usual DRM (Starforce DRM anyone?) practices.
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@JoshBent So they got their saves back? I wrote them and I'm gonna call them as well in 20 mins
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@Milenchy it started syncing progress for them again, so it's definitely worth a try while its fresh, maybe they have some backups that they roll back? I don't know the details
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@Milenchy did you escalate it? the support guys themselves from chat that usually answer have 0 idea about anything, it has to be the actual on-call team or whatever they have
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@JoshBent yeah I did call, they told me they don't keep backups of saves, so I'm fucked
Related Rants
Oh, Ubisoft
Relying on your UShit cloud saves was a terrible mistake
20 hours of AC Origins and 9 hours of Far Cry 5 lost because I trusted your piece of shit service would do something right
rant
uplay
ubisoft
lesson learned