The question "are you busy" is the most loaded fucking BS question ever. If you answer and say you're busy you get told that you aren't that busy since you answeted the chat. If you don't answer the messenger blows up your shit asking many more times and possibly even fucking calls you.

If I don't answer, I'm busy go the fuck away. "But it was super important and I needed it fixed right away!" Ok, but when I answered your message just 4 minutes after your originally messaged me don't make me spend another 5 minutes asking for information you knew I was going to ask for and could have provided in one of your follow up messages (Client name, website, page with the problem, description of the problem). Also, don't tell me that it has to get fixed because I'm the one who made the mistake. It has to get fixed because it's wrong, it doesn't fucking matter who made the mistake.