One of our customers is a minor telco, which has been taken over by a bigger one. Some of the customer documents, welcome letters and so on, are generated by our system.
First of all, the new owner wanted us to re-brand it all for free. Well, we didn't (maybe you understand). I wrote an offer for the whole package including some fixes, sums another 9000 $.
Of course, they have to discuss it now,they told me. But in the meantime - they seriously asked us to black the former company name by hand on each letter using a marker. No shit buddies!