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On the phone.
Them: "So we do X and Y and Z... can you try again?"
Me: "Yup. Still getting max retries error"
Them: "You know what, let me restart the server"
Me: "Whatever you did it worked. API is back online"
Them: "You're kidding me right?"
Took us 4 hours to restart a server.
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phone calls
sweedish it