I never stop being amazed by how one of your people call and say "client X is stuck they can't do shit omg omg top tier emergency" and when you ask them what's the issue they say "well idk they didn't say anything, how are you gonna fix it?" as if i had a magic wand and could fix everyone's problems with a snap of my fingers and understanding what's happening with literally 0 details.

Turns out 1 minute later the "issue" was due to the customer being dumb, software was more than fine and running correctly 🤔