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@smithalan2 If I understand correctly, you get the automatic triggers only on a Pro plan ($20 per agent) so thats even pricier than zendesk :(
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@dev-nope groovehq is definately on my list, I'll compare it with besnappy.com (which I tested few years ago and liked). Same price for both.
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@julianmd I could not easily find information from their website
- cost
- api (we create tickets straight from our webapp)
- integration
Did you mean sevicenow.com? Their website is not very clear to me. -
@cahva I honestly have no idea why the site is so cluttered with shit. Please disregard my recommendation. I use it at work and it's alright, but I couldn't find the information either. Fuck that.
We upgraded Zendesk to Essential plan as we needed atleast 4 agents(we had a plan with 3 agents that does not exist anymore). Annual fee rised to $240 per year.
After "upgrading" our 3rd-party integrations stopped working. I asked why and zendesk told me that we have to update to Team plan which costs $912 per year to get integrations working again (in our case, slack integration). Fuck that, fuck you zendesk. No fucking way we are paying ~$700 more a year just to get notified in slack about the tickets!
Looking alternatives...
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