I’m a team lead in the tech team, myself and another team lead manage the on call processes for the department, so when stuff breaks we need to fix it. I assume there is sufficient documentation available for me to fix a process that is not mine.

one of the other managers processes breaks. He’s on annual leave and is away for another week. I attempt to fix the process. No documentation. What do i do?

I go to my manager the next day and tell her the process is broken and I can’t fix it because there’s no documentation and I don’t know what the full impacts are. She agreed we should leave it until he comes back from AL.

He comes back a week later. I tell him the process is broken and it’s been failing since he went on AL.

Him: we had a handover before I went on holiday
Me: no, you showed me where the ‘documentation’ was. Said documentation is not defined enough and is out of date. I didn’t want to break it further by trying to repair it when it’s not completely critical
Him: but it is critical, it has to run every day
Me: so why doesn’t it say that in the documentation?
Him: ............
Me: can you fix it please
Him: no, I’ve got too much to do having just come back from holiday
Me: more critical that a process that has to run EVERY DAY and has been failing for the past 10 DAYS??
Him: I’ll see if I have time

2 hours later...

Him: Lets put in some time for handover so you can understand the process. Is an hour long enough?
Me: I don’t know, you tell me, it’s your process, you know what’s involved and how long it should take to explain
Him: well is an hour long enough?
Me: I don’t know, it takes however long it takes you to explain it
Him: I’m asking you
...........

At this point I’m getting more and more angry, how can you not know how long your process is gonna take to explain when you’re the one that wrote it?! I fully well know that it’s gonna take longer than an hour because it’s an SSIS package that looks like a plate of spaghetti, you spend 15 minutes working out what box flows to where before even looking at any SQL, and he’s still asking me how long it’s gonna take and distracting me from my ACTUAL critical work

Man is a waste of space, so quick to give you work that isn’t his but never takes responsibility for his own... honestly have no clue whatsoever how he became a manager....

This rant doesn’t seem like much reading it back but I swear it’s the last in a looooonnngggg like of his fuck ups that other people have had to deal with 🙄🙄