Certified Enganeers: 0, Internet Connectivity Issues: 1

Those idiots couldn't even understand why I'd connected a second router (a DLink DIR 816) for better WiFi than their default garbage modem/router. And one of them told me that he'd login to the router by "putting the address in Google" (and proceeded to type 192.168.1.251 in the search bar, after I explained to him that Firefox was a browser too, just like Chrome -.-)

And they didn't even fix the problem, which is most probably on their end since everything checks out here. Brilliant. More shitty 3G/4G for me.

YOU CERTIFIED PIECES OF CRAP