Recently had to deal with support of Ring and Nest due to some issues with their cloud services (i.e. not with my device or apps). So fed up of being told to uninstall, reinstall, reset this etc. when I go look on Twitter and see others reporting the exact same problems at the same time. What bothered me most is that I start by explaining the exact issue, that other have same problem (including other users on my account in different cities etc.) and they just ignore it and start copy/pasting bits of their self-help articles.