I don't understand those rants about problems that can be fixed by just googling some keywords..or even the slightly harder ones where you could just tinker with the device for a bit and get closer to a solution/workaround... i mean if it's not a hardware problem then it can clearly have a solution.
my reasons:
1- you use your knowledge for good
2- you learn something new
3- you don't let the tech guys get bothered by small tedious problems