6

> be me
> complete tickets overnight
> submit for review
> takes 2 days to review
> still no word
> more tickets raised with incomplete information
> ???
> profit

Comments
  • 2
    Add another policy that for tickets not responded by customer in a week or something will automatically close. This did me wonders!
  • 0
    @agentQ 🤣🤣🤣
  • 0
    @rutee07 umm..why? (I'm quite new)
  • 0
    @rutee07 the superior to them are in the loop and we also need their approval, so I guess no point of escalation
  • 0
    @rutee07 thanks man
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