I'm so damn tired of being asked to set up "QC's" to check for data our client is supposed to be sending and alert them when it's considered "past due". Our customers pay us to manage and analyze the data they send us. If they don't send us data, that's their problem. Why all of a sudden is it my job to micromanage these people and remind them how/when to do their job?? I'm having enough trouble juggling all of the shit on our side of customer requests, but now I have to worry about making sure they handle the shit they are responsible for on their side?

Otherwise, if we don't remind them, then they yell at us like we dropped the ball. "Why didn't you tell us we didn't send you that data that we told you we were going to send!?"

But seriously. I get it. It's good customer service. And I'd rather someone alert me if I had a process break that was supposed to be sending data on a regular basis and I didn't realize it wasn't working how I intended. I get it. I'm just venting. I'm honestly more worked up about my ever growing backlog that I am never going to get caught up with at this rate.