Me vs Facebook support

Me: I'm having trouble with xyz even though I followed your instructions. You have problems with the Arabic language*insert very detailed and professional explanation here with links*

FB Support: please follow the instructions here *insert link*

Me: I already followed those, that's why I'm asking for your help. Please provide detailed instructions.

FB Support: We can't help you, we don't provide detailed instructions, please follow instructions provided in said links.

Why the fuck are you called support then huh? I can read the damn documentation.. Hell I get paid for reading the motherfucking documentation!!