We pay 10's of 1000's of $/£ to these companies for support and either they don't get back to us or don't listen to the problem or come up with dumb suggestions. More often than not you get a valid answer on Redit or openstack before the supplier has even understood the problem.

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    tech support in a nutshell
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    Why should they get back to you sooner? Most of the stuff tech support answer is dumb as a bag full gerbils....
    Most of time, the asker don't know the difference between Windows, and an actual window.
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    The companies in question would be better off curating lists of skilled users and directing you to some sort of bounty-based support site.

    Like openstack or stackoverflow but with less shitlord lardass turfwar bickering..and more cash.
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