Recently I have had to help our support team handle a variety of embedded development support tickets for a product line that is quite complex in nature. It is really starting become frustrating how common it is that the so-called “developers” that are using this product are so incompetent at requesting help in a proper/sane way. It is even more frustrating that some of these schmucks start acting up and stating bullshit statements like (para-phrasing) “OMG we have a ‘big opportunity’ and a deadline to meet”, “you need to help us faster”. These are also the same guys that are like “I know you have a free SDK that does everything correctly, but I want to write my own ‘pro’ driver written in my own ‘dumbass code style’. Oh and I am not going to follow documentation and not implement required functions and make you read my god awful code snippets to find out what I what I did wrong instead of reading the docs or comparing against the SDK.”

To anyone that behaves this way...fuck you! Just stop. Stop being a developer altogether. If your “opportunity” is so important, why the fuck are you half-assing your support ticket? Why are you making it SO DAMN DIFFICULT for someone to help support you! Give as much info as possible to prove your point or provide context to the problem you are having. In the majority of these tickets the dumbasses don’t even consider that relaying the product’s firmware version is relevant information, that a Wireshark (and/or logic analyzer) capture can be very useful to provide context to the type of operation being performed. Code snippets can be nice but only if there is sufficient context. We have had to ask one guy 3 times already for the FW version...what the flipping hell is wrong with you?!

Ug...I feel sorry for Support/FAEs sometimes dealing with customer bullshit drives me nuts and its a shame this stuff happens in a sector that should know better...Please don’t be like these devs. If you make a half-assed request it is only reasonable to expect a half-assed response and nothing more.

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