Where are we? Is this a freaking stone age?

Well, this is absolutely legitimate.
Some providers have gray listing which purposely delays emails from unknown senders. Additionally a server might be offline, and the email waits in a queue.

Also: Better safe than sorry.

Yeah that's exactly how they used to do it during stone age. Uga aga hugachaga 12-24 hgas akakaka!!

@sbiewald This! And it also entirely depends on the sender/receivers email server configuration.

@sbiewald This is not the first time I was waiting for their email for a long time. Also strangely I have never experienced such delays with any other company. This is definetely their problem. If others can do it almost in real time...

the idea of dhl delivering the text of the reset email on paper is hilarious

On my mail servers, incoming mail usually has to be submitted twice if mine don't know their domain yet. It's a greylisting feature and designed to get the scripts from spammers to break on it, as they may not be capable of doing a second submission. In practice it means that legitimate email servers get a rejection the first time and try for a second time 20-30 minutes later, at which time it gets delivered to the user (yours truly). It may be 24 hours for a particularly shitty one. As mentioned before, better be safe than sorry ¯\_(ツ)_/¯

Just to let everyone know: I am still waiting