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What works usually, is if there is an ongoing ticket tagged critical or open already for so long without resolution you can email the bosses or the whole team responsible for the ticket to ask help of they can look and do the proposed fix.
You may also raise it to the lead or boss so that person can setup a call with the people involved and it will force the other people responsible for the fix to explain their side. Usually if they know there is a call and they have no alibi for the delay, things miraculously gets done very fast. -
@iamai there's no ticket because it took a week to maybe find which team is responsible. Upstream "team" huge made of many subteams and well that email is for Support. We don't know or at least I don't know the exact team that sends us the data so it took a few days just to find someone.
So only thing I can use I guess is to show business the emails as proof, it's not our problem and we did all we could...
But just annoying to have to chase people to fcking get them to do their jobs.... -
@iamai I emailed my boss and team... Chased then for a few days to.... That's covered in the first 3 days to figure out wtf was going on and which team is responsible...
The issue affects one of my reports used by the business.... dunno exactly which team to contact at first So needed to get some help from everyone else. -
@billgates no harm in asking help especially when you really need it
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@iamai but it's just the feeling that when I have a problem they take forever. When they ask me for help, I usually get back to them asap.
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@billgates just keep doing the level of work you're happy to give. I had an experience emailing a person which took more than a week to be answered. I have several of these intsances but this person actually gave the most honest reply. He eventually answered when he was cornered through a group chat. His alibi for not responding sooner....because nobody did a follow-up so he thought it wasn't needed anymore. 😂 I just gave a laughing smiley in the chat while also having a mental image of banging my head on the keyboard. In short, we can't control people but we can keep ourselves happy and sane.
Got a PROD issues caused by missing data from upstream. Told them about it last week. 3 days of no replies.
Finally got a reply that they will look into it. It's been almost a week since I first told them but no responses and no solution yet.
I couldn't fall asleep because I guess I drank too much coffee but also cuz the thought of this pissed me off.... So got up and sent a work email basically threatening to escalate this all the way up, put their asses in hot water.
Though not sure if I can but.... Maybe I can take a disability leave for needing to mentally recover from going mad at other people that can't do their jobs but aren't fired...
rant