In order to reduce support costs, manager instructed his team to remove all logging/reporting of errors in the company’s CRM application.
Team’s support tickets went down 80%, manager received an award for his efforts, but mysteriously, DBA/support workload increased, bad/missing data,
increased support tickets in other areas of the business (shipping, etc. that relied on correct data from the CRM) and other side-affectual behavior.
Even after pointing this out this correlation, showing before/after code, no one believed the two were related and I was accused of not being a ‘team player’.
“You and the other teams need to learn from his example!”. As ‘punishment’ was I was moved to the team managing the CRM application.