Ticket: Thing not working!

Me: Hey customer I hear this thing isn't working. What happened when you tried to do thing?

Customer: I didn't try to do thing. What is this about?

-Me confused, oh wait someone else opened this ticket-

Me: Hey someone else, this ticket was opened. You opened the ticket. What isn't working exactly?

Someone Else: I don't know what you're asking...

Me:
https://thumbs.gfycat.com/RelievedC...

-ticket closed-

-reason: nobody wants to put enough effort into their emails today-