13
byisk
8y

The client doesn't want to give me her PIN code from GoDaddy but I need it to make changes for her.

She told me that GoDaddy's Customer Support told her she can't give her PIN to anyone. I understand that. I told her what to do but she still wants me to do it.

She came up with the idea of teleconference between me, her and GoDaddy (is that even possible?). We live in two different countries.

She could just do it by herself (as I told her what and how to do) or give me the PIN... Nope, she thinks that it's my business to make things up.

Boss wants me to carry on this because she's difficult and may make us bad PR even if she's not right. He doesn't want a shitstorm to handle.

We made few projects for her in the past, she gave us access to all her WordPresses, FTPs, backups, authinfo codes etc but still doesn't trust us. She always thinks dozen times before she gave us some data.

And she's not even a business client. She runs a few blogs about her hobbies. She doesn't make money from them. It's not a big deal but she treats it like a treasure.

It's not easy to be gentle and kind :)

Comments
  • 6
    What if you did screen sharing and you drove, while she put in her PIN?
  • 3
    Teamviewer that shiz!
  • 3
    Tell your boss to grow a pair and suggest he tells her to take her business elsewhere. Why is he investing time on such a shit client?
    How can you work for a client if there is no trust, even after doing a number of presumably successful projects. There's no better feeling than sacking a client, it's very rare but it does happen.
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