Why do the HR folks cannot be more passionate about their work. Everywhere I have worked, they don’t pay a lot of attention to how their processes affect their employees.

I had a Visa appointment along with my wife today. The appointment was scheduled couple of weeks back. The email with appointment schedule had the list of documents that we needed to carry.

There was one document which HR folks needed to generate themselves and share to me. Its basically the certificate of employment. Now, I had a Certificate of Employment from last year and I thought that would suffice. But then the Visa lady told me that they needed a latest one(generated in last 3 months). It was very weird for the Visa process since I didnt have to carry that certificate couple of years back. But anyways.

My issue with the HR people is that if there was a need to generate this document from their side, they could have already generated it and shared with me. But no, they will wait for something like this to happen. They will only do this when I had asked about it and then they would have generated the certificate and shared with me.

Similar experience in my previous company, when I moved to Germany couple of years back and the company had arranged for accommodation for me. The building where I had my initial temporary stay, had two entrances and only one of them had the elevator, which was at the back side of the building. My apartment was located on the 5th floor. Since there was no mention of the elevator in the email that I received from the HR folks, I had to carry 6 bags up 5 floors after my 12 hours of flight. It took almost an hour to get all of them up.

All of this could have been easily avoided if the HR folks were a bit more empathetic towards the people they deal with and tried making their life a bit more easy. A little note of elevator, or generating certificates automatically feels the lives of employees so easy and it really avoids a lot of hassle, both for employee and the HR folks themselves.