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I get you're a little over twice my fucking age but you still shouldn't need a step by fucking step instruction book to download and open a damn document. Especially since you do it every damn day in office. Just cause you're remote on a laptop doesn't change how shit works.
Hell I took the damn time to make your laptop as close yp your desktop as I could. And asked you to test it before you left. You didn't. At this point its just incompetent and not my problem.
Fucking hell. Half an hour on phone to open a damn .docx in word. At 48 you should be able to do this. Fuckinh hell
rant