Have you tried switching it off and on again?

Yeah that's Microsoft support for you

Classic desperation move.. although it worked for me once.. ;D

When in doubt... reboot.

Worst (best?) part of it all is that it usually works!

Did anyone else hear the voice of Roy from IT-Crowd ?

Have you asked Clippy yet?

It becomes a norm for end users. They must go on the net and Google how to resolve basic computer issue for dummies.

I get at least three calls a day, "my internet/mouse/Outlook doesn't want to open, and I have restarted 3 times already"

@dandel10n I love that episode. Especially when he answers the phone and doesn't even ask the callers what they want, but just immediately asks "Have you tried ...".

Make sure the cable is plugged in

@dandel10n yes

@prateek7 WTH man, I didn't know you could get below zero :D