I often wonder if our clients seriously think we have an all-knowing crystal ball of wisdom when they send tickets like "Cannot send emails - please check" while they have like 10 servers and email delivery is a complex matter on its own already.

If I didn't care what our clients think, I'd reply with equally informative email of "Maybe, who knows"...

  • 3
    I once got a ticket that just said "can't login to the server."

    My team is responsible for literally thousands of servers.
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