Records Person: Can you look at this member renewal issue for system A? It’s happening on the website you maintain. Here are some recent errors to debug.

Me (web developer): I can’t reproduce the error your reporting. Is there something I’m missing? And is there an example for the staging environment?

RP: There’s another team that will manually reconcile the records in system A if they don’t match what’s in system B. So this gives users two active memberships when it should only be one.

Me: 😑 So you already know the issue is human intervention messing with the records and causing the renewal issue. This is not a website issue. It’s a data issue.

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