Was asked today what type of service ticket was needed for a domain level whitelist request.. gave them the answer, and they tell me, “oh I don’t think I want to do that, I’ll just create a generic ticket and go from there.”

Why ask if you are going to do it your own way anyways..

This happens to often in all parts of IT. Someone consults you, tells you your suggestion sounds difficult, then try’s to take a short cut..

Good luck to them.. so glad it’s Friday! ✌️

"This request is too general. Please make a new request with type specific to the problem."

It could be they just have no clue what you are saying. I have run into that issue.

@Demolishun

Yes, that happens a lot.

And Most often it isn't that they are too proud to ask - they just want to avoid further brain pain.

Sortof like with math. Most people really like talking about god way more than talking about math...

This happens because companies, usual large enterprises, erect so much red tap around any change, and people WANT to do things the right way generally, but when they see a brick wall coming, they look for an off ramp. Sometimes, the "simple" act of creating a ticket is an utter nightmare (I could tell you some ServiceNow story that would have you crying yourself to sleep). Rather than go through all the hassle of the proper procedure, they go a path they know will have lesser resistance, even if it's (a) not right and (b) they know it might not even work in the end!