Is it normal to have a colleague have his notifications slack turned off during work hours? Whats worst is we're collaborating on a common ticket, and when I send her a message, she doesn't even reply and few hours later she always apologizing and having excuses. I don't want to be disrespectful but this has been affecting my work.

  • 0
    Just report the issue indirectly to your superior like: I feel that we are having low charts, as the customers are not being attended quickly on some escalations.

    Then when they ask why is this happening you can address the ticket issues or ticket numbers so he can see by himself the timing.
  • 0
    Give the person some slack: I wouldn't respond either if I was in the middle of a sex change.
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