love helping users that can describe their problem and then we have the "other" side of users, the life sucking golems of collective stupidity.

You get "software does not work!" and asks for error message or description of what doesn't work and get same response "it does not work".

After a few rounds in the "what is wrong support circle" it ends with user has changed PC to one were the software is not installed...

"it does not work" no effing shit sherlock you want me to install some IQ with it?