Me: API support, please check why I'm getting ECONNTIMEDOUT for 3% of requests

supp: before we look into this, please answer these questions: a), b), c), d), e)

Me and coleague: *spend 20 minutes gathering all the details into a nice answer. Post the answers*

Slack bot: *removes the answer [allegedly for compliance/security]*

api supp: any update?

..... I really want to smash smth. Hulk SMASH!!!