Ticket: We were able to get the site launch, but we lost some functionality on x. Can you fix ASAP?

Not a single url, didn't even know they were going to launch, or where. There must be an achievement for this. 🤡

Of course they got an achievement for that - you just didn't know where to look for it.

I've determined over the past few years that some people just assume you're fully 100% dedicated to only their project and no other, even when you tell them that's not the case.

I got a ticket once that just said "the server is down." That's it. No additional details like environment (is it even prod?), IP address, whether it's in our data center or a cloud provider, etc. Nothing.

We have thousands of servers. Could've been any one of them.

@EmberQuill It likely was one of the servers the author of the email cared about 😉

@EmberQuill we had a sales that became an internal meme.

He often sent emails about problems with only a subject line, no body, and the subject was “Its error”.

Nothing more.