I honestly don't get too mad when people aks me to do things like install programs for them. This is not my dayjob, but when you think of it, they're right when they say "you are a programmer so you must know how to do that". We do know how to do that. When you have a question about plants and you know a farmer, you are going to ask the farmer, even though he is not a gardener. He will know. Just as we know how to use computers very well.