Someone blocked access to AWS RDS database and for the past few weeks I can't access the database from my machine when connected to our company network.

Created support ticket to internal IT team and someone closed the ticket. I re-opened the ticket and in the comment someone wrote "Their team doesn't handle AWS access".,

Wrote email to the director of infrastructure and that asshole replied to me asking some questions and after that his been ghosting me for past 2 weeks.

I'm tired and I don't have energy to do any more follow ups.