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I guess some companies might use the number you're calling from as some kind of backup for account details. Just a thought. It's pretty hard to imagine that just the name would get you the username and password, but I guess you never know.
Still rediculous that they can send the details in plain text though. -
As @Double-A Said, it works only with your Line, if you try to connect your router from another line with the same credentials it will never work.
If they don't have this kind of ( security limitation ), techniclly you can serve the whole country with only one credentials -
@mngr did you by any chance call from your landline? It could be, that the landline number is linked to the account and thus no further authentification is required (says my inner optimist...)
Related Rants
Did you say security?
10 points for next century option.
***JUST BECAUSE SECURITY***
My father deleted the email with the credential for our ISP (pppoe: username and password), and I need it to connect a router.
Just called the tecnical service, after a couple of minutes they gave it to me.
They sent to me both username and password.
In clear.
Asking me where to send (which mail).
I DIDN'T EVEN KNOW HOW IS CALLED THE CREDENTIAL I NEED.
Obviously, I just had to say the accountholder of the bill.
Now I am super scared, i can virtually access any account.
rant
ready to take ot in the ***
security