So, my internet (business class with a /28 ipv4 block) went out for 15-30min during the snowstorm yesterday.
Due to previous issues i wanted to be sure it was an actual outtage.
1st- login page got a error for unavailable resource.
2nd- their link to more info was this 404

I seriously need to find a more sane solution.

You have a shitty ISP.

All ISPs suck. The only way you can get shit done is if you're big enough that it pays off for them to offer a direct contact to their technical team, so the only way for a small business to get decent treatment is to rent their hosting from a company that is small enough to have to compete but big enough to receive the aforementioned special treatment.