When the service, platform or plugin is bought then the requirements as to why "we" bought it are created....WHAT ON EARTH COULD GO WRONG!??!!!!

I'm literally now going to be using their API, building a UI and feeding it back into our system where if they had someone who actually knew what we're trying to accomplish could have been done with some database tables............

I hate that mentality 'We need X oh look Company Y does it and look at their UI and features!...lets buy it...oh we also need A,B,C,D...thats ok bring in a dev he'll do it their Sales Guy says it can be done....

....coulda given you X,A,B,C and D if I was involved from the beginning, cheaper and quicker. But I digress here's the world's biggest bandaid.