I work with a few non-programmers on my team and after almost 2 full years of using our CMS one of them called me over because they were getting an error when trying to copy a hyperlink... I come over and everything looks fine, so I say "Have you right clicked on the hyperlink and clicked 'Copy Shortcut'?"... She says "Well no, I don't want a shortcut I want to copy the URL." .... ::face palm:: This is why the other countries are beating us!