48
Root
7y

A couple of weeks ago, I asked the "brand manager" if he knew how to reset printers to their defaults before reconfiguring them, knowing full well that he did not. He assured me that he did. I smiled and let him leave.

He called me yesterday, frantic, because he didn't know how to reconfigure a printer that already had a password. After reminding him of the above, I told him how to put the printer in diagnostic mode and how to navigate the menus. Literally: "Turn the printer off, then hold down the feed paper button while turning the printer on. It will print out a bunch of diagnostics, and a menu at the bottom. Just follow the instructions at the bottom to use the menu"

Apparently following simple instructions is well outside of his abilities. After he spent five minutes fighting with it and complaining, I called him and walked him through powering the printer on while holding down the feed paper button. Terribly difficult.

The next step amounts to "hold down the feed paper button for more than 1 second." He spent ten minutes (ten!) on this unimaginably challenging step, and, frustrated at his inability to outsmart a simple button, he gave up completely.

He literally couldn't follow the instructions on the printout. I've attached a picture to show how ridiculous this is, and it saddens me terribly to report that I'm quite serious. he was literally unable to figure this out.

HE SPENT TEN MINUTES TRYING TO PUSH A BUTTON FOR >1 SECOND! TEN MINUTES!
That's what was too difficult for him! A button! With written instructions!

I can't even.

But the kicker?
Now he and the bossman want me to drive half an hour so I can push a button for ~1.2 seconds because they're utterly incapable.

I'm soo done.
So. done.

Comments
  • 22
    Here's the instructions, along with evidence of him lasting less than a second:
  • 5
    I don't even know what to say about this.....
  • 16
    Well, in his defence... nope I got nothing.

    It’s a button, you push it 🤦‍♂️🤷‍♂️🤦‍♂️🔫
  • 16
    Update: I refused to go.
    I will not tolerate that level of incompetence.
  • 3
    @Root This sweet saga is representative of my entire career in IT.

    I had to explain to a developer fresh out of school the difference between a drum unit and a toner cartridge, and then teach him how to replace both.

    After this instruction he was to order a replacement drum unit. Two days later a replacement toner cartridge arrives in the mail.
  • 7
    Update #2:

    While we were arranging our new office, I said to the brand manager, "speaking of printers, did you figure out how to push the button yet?" Both he and the bossman burst out laughing.

    Boss: "not even a hint of sarcasm in that question haha. Right for the jugular!"

    No chill.
    No remorse. 🙂
  • 3
    @Root now print a shirt that says "Root! Motherfucker!"

    And a picture of chuck Norris performing a round-house kick.

    Maybe an explosion behind him or on the back of the shirt.

    Damn, I want that shirt now 😂
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