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RiderExMachina
7y

Storytime!

This customer comes in and practically throws a computer on the counter.

Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.

Me: Well, you may have issues with the drivers if you put Windows 7 on it--

Customer: I don't care, I just want Windows 7.

Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.

Customer: Then... check to see Windows 7 compatibility!

Me: Alright.... *makes notes to check for Windows 7 compatibility*

Me: So has this Windows 7 been used before?

Customer: Yes, it has.

Me: On how many computers?

Customer: I've installed it on two computers and it works just fine.

Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?

Customer: Yes.

Me: Well, okay then... *finishes up ticket*

Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?

Me: *gives price*

Customer: And do you have any?

Me: Let me check *I go to where they are, find some and come back out*

Me: Unfortunately we're out at the moment and would have to special order some back in.

Customer: OK. So then how much to fix this computer?

Me: *price of installing Windows and backing up data*

Customer: That's halfway to the price of a new one of these!

Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.

Customer: Well, why does it cost that much?

Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.

Customer: Oh, well I don't want data.

Me: Okay, well then it would be $total - $labor3

Customer: ...Okay, fine

Me: *updates the ticket*

When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."

If you "worked in this field," you would know that a SMART error is hard drive related.

If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?

If you worked in this field, you would know you would want a 64bit Windows on your computer.

If you worked in this field, you would know how to find a Windows 10 installation media online.

If you worked in this field, you would know that HPs are not good computers to get.

IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.

rant

tech support

customers

storytime

it tech

riderexmachina
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Comments
  • 4
    7y
    @Condor hey I have a HP machine and it's a lovely spectre x360 that works like most of the time. Also a proliant server that really hates me and won't boot from usb.
  • 6
    7y
    I actually used a single win 7, 8 and 10 key without problems on multiple machines.
    Sometimes your lucky sometimes your not I guess
  • 5
    7y
    It was a smart error. An idiot wouldn't get the error. The ultimate id10t
  • 3
    7y
    Legally keys are one machine only. However they allow three activations usually on major part changes. PSU MB and Processor I think. This way if you upgrade your machine you don't have to buy a new copy or even call windows activation line. After three activations on different computers you can call in and automatically remove activations from the other machines x times. X is an unknown value to me.
  • 2
    7y
    @Condor which hp did you have that had to throttle that hard?

    Although I might be an edge case as I modified the HP firmware to disable one or two sensors that triggered throttling for reasons I disagreed with.
  • 4
    7y
    @Condor Yeah, I was wondering what is wrong with hp..I have a hp laptop I haven't even set up properly (no time) but what little I use it the only problem so far is 'back ur data plz' message which I could probably deactivate somehow, and the uefi thingy that gives me the creeps (but it's not a HP only thing, so can't really blame it on hp + my personal quirk)..
  • 2
    7y
    To be fair, I've also installed Windows 10 with the same key on multiple devices. It's weird. Didn't expect it to work.
  • 1
    7y
    Actually you can activate the same Windows license on multiple systems. Not unlimited of course but it is possible. Don't know for sure for Windows 10 but I did it wirh 7. Had 3 systems running using the same license.
  • 2
    7y
    @sladuled if you don't like uefi go into bios and enable legacy boot.
  • 3
    7y
    @seraphimsystems omg I thought you were mocking me, but aftr quick google I saw it might be possible to get old bios back.. o.O didn't know that was an optionat all, but will definitley check it out next time I have the time to tinker with my laptop..Thanks! (:
  • 1
    7y
    @sladuled it was left there after Microsoft tried to lock Linux boot partitions out of iefo with secure boot.
  • 3
    7y
    @sladuled @demortes
    Anything with "secure," "trust," etc. in the name terrify me and make me want to run away in the opposite direction, really really fast.

    I think @linuxxx would second that reaction.
  • 2
    7y
    @Root I'm reading the entire convo but can't find something relating to secure? Maybe it's that I haven't had coffee yet 😅
  • 4
    7y
    @linuxxx literally the last two words in the comment above mine 😋
  • 2
    7y
    @Root Deffo the coffee part 😅
  • 3
    7y
    @Condor
    yeah, they're potentially useful of you can control them. If you cannot, they're handcuffs.

    Also, "Trust Zone."
    That one is particularly nasty.
  • 0
    7y
    I like this rant because it has parameters :p
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