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Got my laptop back from SquareTrade today. This is after a month, 2 weeks of which they gave no status updates.
Per their "Repair Summary":
Reported issue: Power/Charging port
Actions: Repaired
Parts repaired/replaced: None. OS reloaded
(Note this was originally a Windows 10/Gentoo setup)
WTF??? I thought the extra M2 SSD they included might have been the drive they had replaced, but nope. Both are blank (one W8/what the computer originally came with, the other W10).
I'm at a loss right now.
rant
wk98