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@Linux yes! Luckily this was just a consultancy customer with their own self-setup server, which is asking for problems when you don't know Linux IMO..
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@xalys
I really know what you are talking about :/
Some people think that we only work for them and dont have anything other to do -
@Linux right, and anyone can get a VPS and put cPanel on it. Sure, it does work, until it doesn't.. And then proper sysadmins come in :)
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@xalys
cpanel is aids. -
@Linux to me it seems like cPanel just wanted to create a control panel that disobeys any security conventions. It's bloatware but you get the point:)
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@Linux that's understandable. In control panel land, DirectAdmin is heaven compared to cPanel / Plesk. It's just that a control panel makes people forget that a Linux system really is more than just clicking around in a fancy GUI.
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Well, he tried to go the DIY route so...
If you (or your site or w/e) says you respond within 4hr, then you respond with 4hr.
The last time I checked my clock, if you respond 30 minutes since the last response, then there are still ~210 minutes left for you to hit your mark.
Why do customers always feel entitled to have a response within a few minutes lol, it's not SO where you mostly get a response within 10 seconds -
@demortes
I have no idea what you want to say -
@Linux how can someone screw up a minor version update so bad it messes up the server? And why is it so important?
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@Linux I'm assuming at this point the making it work part was done already? Or do you mean apache config and all that?
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Client wants PHP 7.2. I install PHP 7.1 by accident.
Client complains that I don't respond fast enough after 30 minutes (!).
I was in an appointment. I check the ticket. He messed up his entire server by trying to install PHP 7.2 himself because he couldn't wait half an hour longer. We always aim at 4 hours response time, and we hit it with every reply..
I apologize and tell him the costs for me fixing his mess. The client: "if it feels right for you to charge me because you never did your work right, do it."
Some people. How? HOW???
rant