FML, somebody here or somewhere wrote that al customers lie..

Just been a witnes to that.. Over skype (mind I reminded them to write to jira on several occasions so others can help if I am out of office) feature xy is not working.. I log in to server, I see no logs of person a doing anything with our system, let alone use the xy feature... Well duh, of course it doesn't work, it's not a freakin mind reader.. :/

Next time no help, no log checking, no nothing until they provide ss of what exactly they were doing.. :/ Fuuuuu....