Depressed since yesterday.

Updated all our clients Dialers. Stellar performance. Suddenly one of 15 can’t hang up three way calls.

It’s one of our biggest clients. And they just started. We upgraded the dialers so the answering machine detection would improve for them and it did, along with vast performance upgrades as well. Suddenly, this issue.

2 days in they pull the plug until we fix it. The issue is sporadic and we cannot reproduce. No one else is having the issue. I can’t even debug it properly as it’s a third party dialer with no customizations on it. I found out where the error is, but no idea the workflow they got it to happen with or why. It’s so frustrating. It happens using the dialer native interface, and our integration via api calls. The channel doesn’t get sent to the command for some random reason, and only sometimes.

So even if it’s fixed they don’t trust the system. Now they are losing the full integration we have with the crm and dialer and it’s going to be a mess of data for them. All because of this one issue. They love the CRM though...

If they had just stayed on one more day I’m sure I could have found it. Now I have to play forensic scientist and look through old data, without being able to see the client code that was causing the issue.

Just threw some cash down to be able to talk to the dialer engineers and hopefully see what’s up. What a nightmare. And I have so many other projects for the platform due so soon...

Sigh. Super depressing.