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Note to self:
Close off ALL ways things could go wrong..
Long story short; I released a new feature, to be able to better follow up on any stock moves, their amounts, locations and even expiry dates. An older tool just bypassed that very verification and nothing was logged or taken out of stock.
~
Taking out an amount for a certain orderline has a shortcut in place to mitigate some of the mandatory steps that pickers need to take in order to verify what's being taken. This little tool only available, visible and possible for a very few select users.
I assigned some orders to one of these people, which made him think it was an urgent batch. It's only one product, for multiple orders, so he went to the location, took out the amount needed and then used the tool to quickly be able to prepare them for shipping.
This bypassed the new methods to check if the location actually had stock to take, which I had just enabled for 1 account.
Luckily I caught the miss-hap as I was monitoring that product first-hand and noticed the batch of orders was collected but the stock amount didn't update.
It was 5min before I was leaving work, so I investigated and then ran to the person in question to ask what he did; which was "I used that tool"
I facepalmed myself internally while blaming myself, as he couldn't know that it wasn't ready to use for that purpose.
The tools to fix this up are there already.. so I used that to fix some missing stock-takes manually.. Though I'll need to close that little tool for these kind of orders for sure, asap, probably when I get home, at least until I bring over its new logic to it.
Happy Tuesday? (:
rant
order fulfillment
warehouse
stock keeping
production deployment
ecommerce
facepalm