Fucking fuck you STRATO. This cancer of a german hosting provider just should be shutdown for crimes against reason. Our website got infected by some shit (I'd like to not state why, there is only so much pressure my main arterie can handle) and now we are supposed to remove that file. Well they blocked all incoming and outgoing traffic to the server so we cannot connect via sftp, the only choice you got with STRATO. And they wont restore network access for the server unless we remove the file. No logical loop to see here citizen, please move on.

I hate them, as a former dutch customer, their abuse department reacts slow and sends me e-mails in german. Fuck them, I switched to DigitalOcean a while ago

@alexbrooklyn I would switch too but it "HaS tO Be A GeRmAn hOsTiNg PrOvIdEr"

yeah. and when one upgrades one does not get the benefits a new customer would get for the same contract during the special offer period. way less bad as your situation, but adds up.

@erroronline1 i'm done with these monolithic crapcompanies that run the IT of germany. Theire all at least 10-20 years behind the loop and overpriced would be quite the understatement. The same service STRATO offers for 10€ per month would be 50ct per year at e.g. Google Cloud Services. And who the fuck thought it isnt a good idea to give your clients ssh access?

@EdoPhoenix On top of that, hosting in Germany sucks anyway. In an internet shithole with no privacy for website owners (Impressumspflicht) and hosting providers who would not protect their customers' identity? Muhaha, as if.

@EdoPhoenix Have you considered OVH or Hetzner?

@PrivateGER that's more for baremetal server and still insanely expensive compared to any international hosting solution.

@Fast-Nop dont get me started on Impressumspflicht. That shit is just mental.

@EdoPhoenix not true. Hetzner prices are very competitive, and they don't only have VMs. Their Support is decent (i once had a snapshot running while some major component failed in their datacenter. This didn't cause an interruption to anything my server did, just caused the snapshot creation to hang. Still, probably a really stressful time for them, and even then they solved my problem within a few minutes. I pay 8 eur/month for that VM.)
Also, they are not some BS idiots that lock your server if you get an abuse complaint/cause too much load for some time (had that once with one.com - they thought someone is attacking me. It was my own ip - i did some test with a few 1000 requests...)
I've been with them for 2 years now, with 0 downtime and no real other problems.

@eval okay didnt look into hetzner exactly. They get added to the list of hosting alternatives i'm gonna recommend and will get ignored because why change if the cesspool still kindof works

@Fast-Nop do we as German citizens have the right to not put that damn "Impressum/Imprint" on our websites?

I am not sure how the law sees it.
Is it domain specific, server location specific, person specific or all of them?

@-ANGRY-STUDENT- At least origin based: You have a German journalistic (*) commercial (**) site operating in Germany, the Impressumspflicht applies, so you have to name a responsible person for the website, including a valid address and a way to contact this person.

(*): Whenever you have something not trivial or outside of your family.
(**): Ever talked about a product (book, USB stick, whatever) on your website? If so, yes you are doing it commercial (and it's journalistic of course).

@-ANGRY-STUDENT- The law requires to have an imprint if the website is public, permanently operated, and targeted at Germans. It does not have to be of business nature, and both TLD and server location are irrelevant.

Obviously, German authorities can go fuck themselves in countries like Iceland because Iceland doesn't enforce German laws. Works nicely for stuff like blogs or whistleblower websites like bpjmleak.info that German authorities tried to shut down but failed.

Do you have a file browsing utility in the control panel, assuming that they've set one up with the account?

I used lima-city.de
They're really nice to me when I ran into issues. They have FTP and SSH capabilities.

Contabo.de has pretty nice VPS deals and is in Germany (would love to switch to them, but for me the requirement is that it has to be a Swiss provider ^^, we've settled for infomaniak.ch which is cool too)

@cervantes01 yeah but thats blocked too ofc

Why use a german hosting company when there are trillions of better hosting services in other countries. Like AWS

@reij because of the law. Welcome to the fucktard country that requires that personal information has to be stored inside the country, because it's "safer". I mean no german service provider can hold a fucking candle in terms of security compared to ANY cloudserviceprovider, but let's just ignore that we are the german gouvernment who the fuck needs reason and logic if you got bureaucracy.

@EdoPhoenix Contabo.de is pretty cheap, have been using them for a few years

@EdoPhoenix What data do you process that has to be stored inside Germany?
And what law mandates it?

@sbiewald I'd would guess such a law would violate EU laws anyway. Within the EU, yeah that's understandable.

Storing in a non-EU country is different and would require some privacy shield yadda yadda contract framework to be established with that country on EU level.

Otherwise, having the hosting provider in the same country where you live has the advantage that they're easier to go after them with legal means if they fuck up somehow.

@Wack infomaniak is the fucking worst. RUN!

@Fast-Nop I can only see this if it is a government contract - they have different rules.

Otherwise, the GDPR says all GDPR countries (and other states with an equivalent protection level, e.g. Japan¹) are equal in the terms of privacy and may be used to store data protected by the GDPR.

¹: https://skadden.com/insights/...

@sbiewald Yeah, but GDPR is not the only thing here. It's also that all things are easier within the EU because that's designed to be one market (mostly), which Japan cannot take part in.

@sbiewald we process sensitive personal information, which requires a humongous amount of security if you want to store it outside german borders mandated by german law. Security we would simply not be able to afford.