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What’s worse, that response thinking bug meant insect, or the fact that it’s common for people to call about insects in the device?
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Though common to developers, bug being a fault in software, is not common in other domains.
This reminds me of the guy in office space that takes the requirements from the customer to the developers. Management was asking the guy why the developers couldn't get the requirements themselves. This is an example of why this may not be a good idea. Damn I love that movie. I needa watch it again. -
@Demolishun Yeah but this is the technical support of a company producing electronic devices. I hink they should have heard that term somewhere.
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@blubberfish
Most times they have a support dictionary.
Read the text, lookup default response, write mail.
Done.
As such, bug will never be understood. Software Error, maybe. But chance you'll receive valuable input is very low....
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I had contact with the BenQ support recently.
On my small GV1 beamer, the auto switch off timer cannot be canceled by pressing a button. So I wrote them, that this is maybe a bug.
That was the answer:
"Thank you very much for your inquiry.
Insects entering the monitor through vents are a common problem that is not covered by the manufacturer's warranty as it is not a manufacturing problem.
This problem is known to all monitor manufacturers.
The cause of the problem is usually that the monitor is used in a dark environment without a secondary light source being activated.
If the insect is still alive, you can lure it out with a light source (the monitor should be turned off and cooled down).
If the insect is dead in the monitor panel, wait until it is completely dry. Then you can carefully press on the screen, next to the insects (avoid crushing them) and it should fall into the panel and leave the visible area.
Nevertheless, please send us a picture where we see the problem you are telling us, I inform you that the picture must be less than 2 MB in size."
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